Problem: Problematic workstations creating severe downtime and frustration for the users.
Solution: Create Corporate standard for each workstation including software versions/configurations and hardware upgrades. Implement corporate standard on each workstation. Identified and solved problems which affected all workstations as well as isolated problems with individual workstations.
Result: Workstations stabilized with no reoccurring problems and improved performance of each workstation. Client frustration level reduced to an eagerness to work at their workstation.

Problem: Users stored files locally due to severe Network congestion and mis-configured switches and servers.
Solution: Re-wired switches, updated servers, and reconfigured network topography. Updated networking software on each workstation.
Results: Network speed increased 25% and data transfers became 100% reliable. Users' confidence increased to the level of their willingness to store files on the servers and not locally on their machines.

Problem: Customer satisfaction problems due to computer systems double charging customers for their registrations.
Solution: Implemented a custom File Maker Pro solution charged clients automatically and filtered out duplicates. Implemented E-Commerce solution which performed the same task as the in house solution.
Results: 0 duplications in over 40,000 registrations. Accurate and detailed reports were generated which gave the client more information on their clients and spending patterns.

Problem: Client had four different offices in the cities of Vancouver, Calgary, Edmonton and Toronto with a 4th Dimension database server in each office. Company data was not synchronized because data was updated from each office daily via courier on Zip disks. Each office had no real-time access to corporate data across the enterprise. Telecommunication costs were exorbitant between the offices.
Solution: Designed a complete national Frame Relay Network between the offices. Coordinated a team of network engineers to assist in the installation and implementation of a successful wide area network. To reduce telecommunication costs, installed VoIP (Voice over IP) solution to wide area network
Results: Users were able to access each 4D Server in each office on a real-time basis, increasing productively. Also implemented voice over IP so that each office could use the data network to make calls to each office. The client was extremely satisfied and saved many thousands of dollars.

Problem: Users were very frustrated with computers because they would frequently crash. Transferring data over the network was very slow. Corporate E-mail servers were not reliable and extremely data was lost due to the instability.
Solution: Standardize software and upgraded workstations to solve crashing problems. Re-designed network infrastructure to solve data transfer. Upgraded and optimized E-mail servers to ensure reliability. IT Manager decided to change platform from Macintosh to PC. Migrated various applications and file formats from NetWare to Windows NT.
Results: Users had very reliable computer systems after each workstation was optimized. Successfully migrated 200 Macs to Windows NT workstations.